To qualify for a defective return, one of the following must apply:
Item has a defect that hinders its usability for the purpose of which it was designed The wrong item was received The item does not match the description Item arrived damaged To initiate a defective return, please address which situation the item belongs to.
* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.